Aftersales

We are still at your service, also after your order has been completed. For example when your device does not work as you expected. Many problems can be solved via our page about solving device problems yourself.

Did you not find the solution to your problem or do you have a question about returning your product? Here are some frequently asked questions about warranty, repair, exchange, and cancellation.


Frequently asked questions

  • I have received a defective device. What can I do?

  • A device that I received via Gomibo has become defective. What can I do?

  • An Apple iPhone that I received via Gomibo has become defective. What can I do?

  • I am a reseller and have a device with a defect for which no repair point is available. What can I do?

  • I sent my device in for repair. How do I get a status update?

  • I sent my device for repair and now I have received a price quote from the repair centre. How does that work?

  • Can I cancel or exchange my product?

  • I have received the wrong product. What can I do?